VISION & MISSION
Vision
To create the best value for our clients through technology and personalized services.
Mission
To be a trusted investment partner with a client centric approach enabling wealth creation for the society.
Grievance Redressal Mechanism of our Company
Grievance, if any that may arise shall be resolved in a proper and time bound manner with
detailed advice to the client/investor. In case the resolution needs time, an interim response
acknowledging the grievance/complaint shall be issued.
- Our Company has created a dedicated e-mail ID [email protected], in Pursuance of SEBI /
Exchanges guidelines, for effective and timely redressal of client complaints. The said
e-mail Id is monitored by the Compliance Officer.
- The aforesaid Id is communicated to each and every client using various modes like Know
Your Client Form, Welcome Letters, Contract Notes, SPA’s official website
- A client can forward his / her complaint or grievance by any of the following ways:
- By sending an e-mail to the aforesaid Id
- By sending a letter to any of the offices / branches of our company
- By sending fax to any of the offices / branches of our company
- By verbal communication on personal visit or over phone.
- If any complaint or grievance is received by any branch of our company and the same is recorded in
the branch Complaint Register and a copy of the complaint is forwarded to the HO within one working
day from the date of receipt of the complaint. HO then forwards the same complaint to the Compliance
Department within one working day from the date of receipt of the complaint at HO.
- If the Compliant can be resolved at branch lever, the same is resolved and recorded in the branch
Complaint Register and intimation to that effect is sent to the HO within one working day from the
date of resolving the complaint. HO then forwards the said intimation to the Compliance Department,
which in turn inscribes the same in the Master Complaint Register and marks the complaint as Closed.
- If any complaint or grievance is received at HO, the same if forwarded to the Compliance Department
within one working day from the date of receipt of the complaint.
- The Compliance Department records the details of the complaint in the Master Complaint Register.
- The Compliance Department then collects the necessary details / information for the Complaints which have
or could not be resolved at branch / HO level. And after Thorough investigation in the matter, the necessary
instructions are given to the HO or concerned branch for resolution of the matter. Once the complaint is
replied / resolved, the details there of are inscribed in the Master Complaint Register.
- Each and every complaint complaints are recorded and resolved within 30 days from the date of its receipts.
Escalation Matrix
| Details of |
Contact Person |
Address |
Contact No |
Email ID |
| Customer Care |
Ms. Vittal Ravalji |
Opp. People's Bank Park , Sardar gunj Road, Anand - 388001 |
02692-225071, 9662701753 |
[email protected] |
| Head of Customer Care |
Mr. Deepak Shah |
Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 |
02692-225011, 9099811000 |
[email protected] |
| Compliance Officer |
Mr. Manish Shah |
Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 |
02692-225005, 9978914266 |
[email protected] |
| CEO |
Mr. Pranav Patel |
Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 |
02692-225050, 9825158592 |
[email protected] |
The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI
on SCORES (a web based centralized grievance redressal system of SEBI) @ https://scores.gov.in/scores/Welcome.html