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Investor Charter

About us

VISION & MISSION

Vision

To create the best value for our clients through technology and personalized services.

Mission

To be a trusted investment partner with a client centric approach enabling wealth creation for the society.

Grievance Redressal Mechanism of our Company

Grievance, if any that may arise shall be resolved in a proper and time bound manner with detailed advice to the client/investor. In case the resolution needs time, an interim response acknowledging the grievance/complaint shall be issued.

  • Our Company has created a dedicated e-mail ID igc@jksecurities.com, in Pursuance of SEBI / Exchanges guidelines, for effective and timely redressal of client complaints. The said e-mail Id is monitored by the Compliance Officer.
  • The aforesaid Id is communicated to each and every client using various modes like Know Your Client Form, Welcome Letters, Contract Notes, SPA’s official website
  • A client can forward his / her complaint or grievance by any of the following ways:
    • By sending an e-mail to the aforesaid Id
    • By sending a letter to any of the offices / branches of our company
    • By sending fax to any of the offices / branches of our company
    • By verbal communication on personal visit or over phone.
  • If any complaint or grievance is received by any branch of our company and the same is recorded in the branch Complaint Register and a copy of the complaint is forwarded to the HO within one working day from the date of receipt of the complaint. HO then forwards the same complaint to the Compliance Department within one working day from the date of receipt of the complaint at HO.
  • If the Compliant can be resolved at branch lever, the same is resolved and recorded in the branch Complaint Register and intimation to that effect is sent to the HO within one working day from the date of resolving the complaint. HO then forwards the said intimation to the Compliance Department, which in turn inscribes the same in the Master Complaint Register and marks the complaint as Closed.
  • If any complaint or grievance is received at HO, the same if forwarded to the Compliance Department within one working day from the date of receipt of the complaint.
  • The Compliance Department records the details of the complaint in the Master Complaint Register.
  • The Compliance Department then collects the necessary details / information for the Complaints which have or could not be resolved at branch / HO level. And after Thorough investigation in the matter, the necessary instructions are given to the HO or concerned branch for resolution of the matter. Once the complaint is replied / resolved, the details there of are inscribed in the Master Complaint Register.
  • Each and every complaint complaints are recorded and resolved within 30 days from the date of its receipts.

Escalation Matrix

Details of
Contact Person
Address Contact No Email ID Working Hours
Customer Care
Ms. Vittal Ravalji
Opp. People's Bank Park , Sardar gunj Road, Anand - 388001 02692-225071 sales@jksecurities.com Monday to Friday 9 a.m to 6 p.m
Saturday 9 a.m to 1 p.m
Head of Customer Care
Mr. Deepak Shah
Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 02692-225011, 9099811000 Deepak@jksecurities.com Monday to Friday 9 a.m to 6 p.m
Saturday 9 a.m to 1 p.m
Compliance Officer
Mr. Manish Shah
Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 02692-225005, 9978914266 Compliance@Jksecurities.com Monday to Friday 9 a.m to 6 p.m
Saturday 9 a.m to 1 p.m
CEO
Mr. Pranav Patel
Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 02692-225050, 9825158592 pranav@jksecurities.com Monday to Friday 9 a.m to 6 p.m
Saturday 9 a.m to 1 p.m

Grievance Redressal Mechanism of Exchange

Exchange Web Address Contact No. Email-id
BSE https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx 022-22728097 is@bseindia.com
NSE https://investorhelpline.nseindia.com/NICEPLUS/ 1800220058 ignse@nse.co.in
MCX-SX https://www.mcxindia.com/Investor-Services 022-67319000 (Ext. 8883) investorcomplaints@mcx-sx.com
NCDEX https://ncdex.com/investor_complaint 1800 26 62339 ig@ncdex.com/askus@ncdex.com
Web Address Contact No. Email-id
CDSL www.cdslindia.com 022-22723333 complaints@cdslindia.com
NSDL www.nsdl.co.in 022-24994200 relations@nsdl.co.in

In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

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