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Home Stock Broker

Investor Charter

About us

VISION & MISSION

Vision

To create the best value for our clients through technology and personalized services.

Mission

To be a trusted investment partner with a client centric approach enabling wealth creation for the society.

Grievance Redressal Mechanism of our Company

Grievance, if any that may arise shall be resolved in a proper and time bound manner with detailed advice to the client/investor. In case the resolution needs time, an interim response acknowledging the grievance/complaint shall be issued.

  • Our Company has created a dedicated e-mail ID [email protected], in Pursuance of SEBI / Exchanges guidelines, for effective and timely redressal of client complaints. The said e-mail Id is monitored by the Compliance Officer.
  • The aforesaid Id is communicated to each and every client using various modes like Know Your Client Form, Welcome Letters, Contract Notes, SPA’s official website
  • A client can forward his / her complaint or grievance by any of the following ways:
    • By sending an e-mail to the aforesaid Id
    • By sending a letter to any of the offices / branches of our company
    • By sending fax to any of the offices / branches of our company
    • By verbal communication on personal visit or over phone.
  • If any complaint or grievance is received by any branch of our company and the same is recorded in the branch Complaint Register and a copy of the complaint is forwarded to the HO within one working day from the date of receipt of the complaint. HO then forwards the same complaint to the Compliance Department within one working day from the date of receipt of the complaint at HO.
  • If the Compliant can be resolved at branch lever, the same is resolved and recorded in the branch Complaint Register and intimation to that effect is sent to the HO within one working day from the date of resolving the complaint. HO then forwards the said intimation to the Compliance Department, which in turn inscribes the same in the Master Complaint Register and marks the complaint as Closed.
  • If any complaint or grievance is received at HO, the same if forwarded to the Compliance Department within one working day from the date of receipt of the complaint.
  • The Compliance Department records the details of the complaint in the Master Complaint Register.
  • The Compliance Department then collects the necessary details / information for the Complaints which have or could not be resolved at branch / HO level. And after Thorough investigation in the matter, the necessary instructions are given to the HO or concerned branch for resolution of the matter. Once the complaint is replied / resolved, the details there of are inscribed in the Master Complaint Register.
  • Each and every complaint complaints are recorded and resolved within 30 days from the date of its receipts.

Escalation Matrix

Details of Contact Person Address Contact No Email ID
Customer Care Ms. Vittal Ravalji Opp. People's Bank Park , Sardar gunj Road, Anand - 388001 02692-225071, 9662701753 [email protected]
Head of Customer Care Mr. Deepak Shah Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 02692-225011, 9099811000 [email protected]
Compliance Officer Mr. Manish Shah Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 02692-225005, 9978914266 [email protected]
CEO Mr. Pranav Patel Opp. People’s Bank Park , Sardar gunj Road, Anand- 388001 02692-225050, 9825158592 [email protected]

Grievance Redressal Mechanism of Exchange

Exchange Web Address Contact No. Email-id
BSE www.bseindia.com 022-22728097 [email protected]
NSE www.nseindia.com 1800220058 [email protected]
MCX-SX www.mcx-sx.com 022-67319000 (Ext. 8883) [email protected]
NCDEX www.ncdex.com 1800 26 62339 [email protected]/[email protected]
Web Address Contact No. Email-id
CDSL www.cdslindia.com 022-22723333 [email protected]
NSDL www.nsdl.co.in 022-24994200 [email protected]

The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI on SCORES (a web based centralized grievance redressal system of SEBI) @ https://scores.gov.in/scores/Welcome.html